With our Remote Hands assistance (previously known as Gold Support), our skilled technical team is available round the clock to provide comprehensive support. We handle your IT management and maintenance tasks, eliminating the need to send your own staff to the data center.
Count on us for both scheduled and unexpected technical services and maintenance requirements.
Our team holds the necessary certifications, extensive experience, and advanced tools to ensure successful outcomes.
Say goodbye to frequent visits to the data center by outsourcing your IT services to us.
We offer customized billing solutions that align with your specific needs, allowing you to manage costs effectively.
Round-the-clock troubleshooting and maintenance solutions that eliminate the need for constant on-site presence.
In today's digital era, technical issues can arise at any time, disrupting business operations. Remote hands services provide uninterrupted support, ensuring prompt resolution even outside regular business hours. With remote support, businesses can mitigate downtime and keep their operations running smoothly.
Minimizing downtime is crucial for businesses as it can impact sales and productivity. Remote support services offer added reassurance through:
With remote technical support, businesses can optimize their operations and maintain a seamless workflow.
Benefit from round-the-clock support by our operational staff, ensuring assistance whenever you need it.
We provide third-party services for installation, relocation, securing, termination, or replacement of cabling.
Our experts identify and resolve issues while implementing preventive measures to avoid future problems.
Experience quick and hassle-free hardware setup and installation for seamless operations.
Gain visibility into your equipment, material, and cabling inventories through our comprehensive auditing services.
Efficiently identify and address issues related to your cross-connects for optimized connectivity.
Leave the physical tasks to us, including equipment racking, stacking, moving, and organizing hardware and boxes.
Colohouse Remote Hands offers professional technical assistance delivered by our dedicated support technicians, available 24/7. Our services are designed to address emergencies, enhance equipment uptime, and reduce infrastructure management costs.
We value our customers as business partners and strive to provide reliable infrastructure and services that support your business objectives.
Our technicians can handle tasks such as equipment installation, equipment relocation, box or hardware disposal, and colocation space cleaning.
Count on our skilled technicians for troubleshooting, device status verification, equipment swaps, serial cable connections, and more.
We assist with circuit testing, diagnostics, circuit migrations, IP assignment, signal checks, and cable swaps to ensure seamless connectivity.
Our technicians can escort customer-authorized vendors and consultants to and from your colocation space, monitoring their activities. We also assist with access requests and lockouts.
From full or partial space audits to labeling, photographing colocation spaces, cross-connect tracing, and power consumption verification, we handle comprehensive inventory and auditing tasks.
We facilitate media management by swapping tapes, storage media, and removable media, as well as replacing hard drives and burning CDs.
At your request, we take care of packing, labeling, unpacking, and inventory management of boxes and equipment.
Our technicians confirm package receipt, place or install shipped equipment in your colocation space, or store packages in our loading unit as needed.
Contact Our Technicians You can reach our technicians 24/7 through phone, email, or our user-friendly web-based Customer Portal.
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